Terms and Conditions

Welcome to Platinum Health Supply. These Terms and Conditions (“Terms”) govern your use of our website platinumhealthsupply.com (the “Site”) and the purchase of products and services from us. By accessing or using our Site, you agree to comply with these Terms. Please read them carefully.

1. Use of the Site

  • You must be at least 18 years old to use this Site or place orders.
  • You agree to provide accurate and current information when creating an account or making a purchase.
  • You may not use the Site for any unlawful purpose, or to infringe the rights of others.

2. Products and Orders

  • All products listed on our Site are subject to availability.
  • We make every effort to ensure that product descriptions, pricing, and images are accurate; however, errors may occur. We reserve the right to correct any errors.
  • By placing an order, you make an offer to purchase. We reserve the right to accept or decline your order.

3. Pricing and Payment

  • Prices are shown in AUD (Australian Dollars) unless otherwise specified.
  • Payment must be made in full at the time of order via accepted payment methods (e.g., credit/debit cards, PayPal, Afterpay).
  • We use secure third-party payment processors; your financial details are not stored on our servers.

4. Shipping and Delivery

  • We deliver Australia-wide using trusted courier services.
  • Estimated delivery times are provided at checkout but may vary. We are not liable for delays caused by external factors (e.g., couriers, weather, strikes).
  • Risk of loss and title for items passes to you upon delivery.

5. Returns and Refunds

  • We comply with the Australian Consumer Law.
  • If a product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund.
  • For change-of-mind returns, please check our Returns Policy for eligibility and conditions.
  • Contact us within [X] days of receiving your order to request a return.

6. Accounts and Security

  • You are responsible for maintaining the confidentiality of your account details and password.
  • You agree to notify us immediately of any unauthorized use of your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

7. Intellectual Property

  • All content on this Site (logos, text, images, graphics, product descriptions) is the property of Platinum Health Supply and protected under copyright law.
  • You may not reproduce, modify, distribute, or use our content without written permission.

8. Limitation of Liability

  • To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our Site or products.
  • Our total liability is limited to the amount you paid for the product(s).

9. Privacy

  • Your use of this Site is also governed by our Privacy Policy. Please review it to understand how we handle your data.

10. Governing Law

  • These Terms are governed by and construed in accordance with the laws of Australia.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of [State/Territory, e.g., New South Wales].

11. Changes to Terms

  • We may update these Terms from time to time.
  • Continued use of our Site after changes means you accept the new Terms.